Refund & Cancellation Policy
Last Updated: 25/08/0205
At Books n Ink Publishing, we are committed to providing high-quality book publishing services in Austin, TX. Because our services involve significant time, expertise, and customized work, we have established the following refund and cancellation guidelines.
1. Service Fees
All payments made for publishing, editing, design, or related services are non-refundable once work has begun, unless otherwise specified in a signed agreement.
2. Cancellation Requests
- Before Work Begins: If you request to cancel your project before any work has started, you may be eligible for a partial refund (minus administrative and processing fees).
- After Work Begins: Once editing, design, formatting, or publishing services have started, refunds will not be issued.
- Package Services: For bundled publishing packages, cancellation is not allowed after the first stage of work has been initiated.
3. Deposits & Advance Payments
Deposits or advance payments are required to reserve services. These are non-refundable, but may be credited toward future services if cancellation occurs before work begins.
4. Refund Exceptions
Refunds may be considered under the following limited circumstances:
- Failure by BooksNInk Publishing to deliver agreed-upon services, with no corrective action possible.
- Duplicate payment errors.
Refund requests will be reviewed on a case-by-case basis and must be submitted in writing to support@booksninkpublishing.com.
5. Project Delays & Client Responsibilities
- If a project is delayed due to missing information, manuscripts, or client approvals, BooksNInk Publishing is not responsible for cancellations or refunds.
- Clients are responsible for providing timely responses and accurate materials for all publishing projects.
6. Third-Party Costs
Any costs paid to third parties (e.g., printers, distributors, audiobook platforms, or marketing vendors) are non-refundable and subject to the third party’s policies.
7. Policy Updates
We reserve the right to modify or update this Refund & Cancellation Policy at any time. The updated version will be posted on this page with the new effective date.
8. Contact Us
For questions regarding these Terms & Conditions, please contact:
Books n Ink Publishing
📍 14205 N Mopac Expy, Austin,
TX 78728, USABooks n Ink Publishing
📧 info@booksninkpublishing.com
📞 +1 (512) 270-1101
📧 info@booksninkpublishing.com
📞 +1 (512) 270-1101